Dillard's

Had a very amazing experience. The sales rep made the 2 hour prom dress trying, experience worth it. She was helpful, but not so overbearing. She was patient, she was friendly, and she was smiling. Now, this is excellent customer service! I would DEFINITELY recommend Dillard's in St. Vincent Mall, if you're looking for prom dresses and want a momentus customer experience.

My experience at this story 07/22/2023 was terrible. My wife and I decided to make a detour Saturday by Dillards. I have carelessly dropping her sunglasses, so I decided to take her to get new ones before dinner. We made our way over to the sunglasses area to pick some shades. As we walk around two different booths, we notice several group of employees huddle up. We waited standing hoping someone would acknowledge us. Instead they made eye contact but never approached us. Two other employees were engaged in a conversation that was very inappropriate. After about 30 min of not getting service my wife and I were very upset and turned off. We saw several sunshades we were interested in but the service completely turn this off. As we made a jester showing frustration and decided to leave. A young lady by the name Lena chased us down and started to apologetically apologize for what she had witnessed. I was so frustrated. I did not even want the apology and wanted to leave out of the store. Lena was not willing to give up and continue to win me over. Lena explained that it was not her department and she did not want to overstep her boundaries. I allowed her to assist my wife and I. Lena did amazing job making my wife feel comfortable about her selection and showing her the difference in the new style sunglasses. I want to say thank you Lena for your hard work and dedication. 07/25/2023 I arrive back to the store to speak to the store manager. I wanted to share my experience with him and my concerns of the lack of customer involvement. I will say as a leader of the store the store manager was very nonchalant about the matter, sweeping it up all of the rug as if he did not care. This shows poor leader ship and explains why the lack of customer service exist. We need more leaders like Lena.